Customer Care Phone Number

Are you trying to access the Uttar Pradesh government’s Mukhyamantri Kanya Sumangala Yojana (MKSY) portal and encountering a frustrating “UNAUTHORIZED ACCESS TO OPEN THE URL DIRECTLY” error? This common security block prevents direct access to certain pages. This guide will help you navigate this error, find the correct login page, and successfully access the services of this vital scheme for girl child welfare.

Understanding the Error: The portal (https://www.mksy.up.gov.in) has strict access controls. If you try to open an internal page (like chatbot/index.php) directly via its URL, the system displays a large error message stating “THE PAGE… UNAUTHORIZED ACCESS TO OPEN THE URL DIRECTLY” with a prompt to “CLICK TO LOGIN”. This is a security feature to protect user data.

Step-by-Step Guide to Resolve the Error and Log In

Step 1: Identify the Correct Starting Point

1. Never bookmark internal pages. Always start your session from the main portal homepage: https://www.mksy.up.gov.in.
2. The portal is available in both Hindi (हिन्दी) and English. Use the language toggle if available.

Step 2: Navigate to the Official Login Page

If you see the “Unauthorized Access” error page:

1. Click on the “CLICK TO LOGIN” link provided on the error message itself. This link directs you to the official gateway: /citizen/guest_login.php.
2. Alternatively, from the homepage, look for a “Login” or “Citizen Login” button or link. This is typically found in the main navigation menu or a prominent section of the site.

Step 3: Complete the Login Process

1. On the login page (guest_login.php), you will likely need to enter your credentials. These could include:
   • Username or Registered Mobile Number
   • Password
   • Captcha code for security verification
2. If you are a new user, look for a “New Registration” or “Apply Online” link on the homepage to create an account for the scheme.
3. After entering correct details, click the submit button to access your dashboard.

What to Do If You Don’t Have Login Credentials

1. New Beneficiary Registration:
   • Return to the homepage.
   • Look for links like “Online Application Form,” “New Registration,” or “आवेदन करें”.
   • Follow the instructions to register as a new beneficiary under the Kanya Sumangala Yojana. You will need relevant documents (Aadhaar, birth certificate, etc.).
2. Forgot Password:
   • On the login page, look for a “Forgot Password?” link.
   • This will typically ask for your registered mobile number or application ID to reset your password via OTP.

Technical Requirements & Best Practices

To ensure smooth access to the MKSY portal, adhere to the following technical guidelines explicitly mentioned in the portal footer:

• Recommended Browsers: Use Microsoft Edge or Google Chrome for the best compatibility.
• Screen Resolution: Set your screen resolution to 1366 x 768 pixels for optimal viewing.
• Clear Browser Cache: If pages load incorrectly, clear your browser’s cache and cookies.
• Avoid Direct URLs: As demonstrated by the error, always navigate through the portal’s menus. Do not try to type or bookmark paths like /chatbot/ or /admin/ directly.

Important Portal Information & Policies

• Content Authority: The portal’s content is provided and maintained by the Directorate of Women Welfare, Government of Uttar Pradesh.
• Technical Support: The technical consultant is the National Informatics Center (NIC), Lucknow.
• Contact Information:Directorate of Women Welfare (Govt. of U.P.)
  8th Floor, Jawahar Bhawan, Ashok Marg,
  Lucknow – 226001
• Policies: Familiarize yourself with the portal’s policies accessible in the footer:
  • Terms & Conditions (terms.php)
  • Privacy Policy
  • Copyright Policy
  • Sitemap (sitemap.php)

Troubleshooting Summary

Problem	Solution
“UNAUTHORIZED ACCESS” Error	Click the “CLICK TO LOGIN” link on the error page. Always start from the homepage.
Page Layout Looks Broken	Switch to Google Chrome/Microsoft Edge. Set screen resolution to 1366×768.
Login Button Not Found	Look for the “CLICK TO LOGIN” link or find the Citizen Login section on the homepage.
New User	Find and click the “New Registration” or “Online Application” link from the homepage.

By following this guide, you should be able to bypass the common access error and successfully log in to the Mukhyamantri Kanya Sumangala Yojana portal to avail of its services, track applications, or register as a new beneficiary. For persistent technical issues, use the provided contact details to reach the Directorate of Women Welfare.