Customer Care Phone Number

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The Nivesh Sarathi (Entrepreneur Relationship Management) portal, hosted at niveshsarathi.up.gov.in/investorcrm, is a crucial platform for businesses in Uttar Pradesh. If you’ve forgotten your login password, the “Forgot Password” feature provides a straightforward recovery method. This guide walks you through each step of the process, from initiating the request to successfully receiving your password via email and SMS.

What You’ll Need:

• The Email ID you used during your initial registration on the Nivesh Sarathi portal.
• Access to that email inbox and the mobile number linked to your account.

Step-by-Step Guide to Password Recovery

Step 1: Navigate to the Login Page

1. Go to the official Nivesh Sarathi portal: https://niveshsarathi.up.gov.in/investorcrm.
2. On the login page, locate and click on the “Forgot Password?” link. This link is typically found near the login form fields.

Step 2: Submit Your Registered Email ID

1. You will be directed to a password recovery page with the instruction: “Please submit your registered Email ID below to recover your password.”
2. In the field labeled “Email ID” (marked with a red asterisk * for mandatory input), carefully type the email address associated with your entrepreneur account.
3. Click the “Submit” button. This button may appear as a styled yellow button with the text “Submit” or contain a <button type="submit"> element.

Step 3: Confirmation and Password Dispatch

1. After submitting your email, the system will process your request. If the email ID is found in their records, a confirmation modal (pop-up window) will appear with the heading “Password Sent”.
2. The modal body contains the critical message: “We have sent your existing password on your Email ID and Mobile Number. Kindly use it to access the portal.”
3. This means the system does not generate a new password but sends your current, existing password to both your registered email and mobile number via SMS.
4. Click the “OK” button in the modal. This will close the pop-up and typically redirect you back to the main login page.

Step 4: Retrieve and Use Your Password

1. Check your email inbox (and possibly spam/junk folder) for a message from Nivesh Sarathi/Investor CRM.
2. Check your mobile phone for an SMS containing the same password.
3. Return to the login page.
4. Use your registered username or email along with the password you just received to log in.

Step 5: Log In and Consider Security

1. Upon successful login, it is highly recommended to change your password immediately for security reasons, as your old password has just been transmitted electronically.
2. Navigate to your account profile or settings section to update to a new, strong, and unique password.

Troubleshooting Common Issues

• No Email or SMS Received:
  • Wait a few minutes: Delivery can sometimes be delayed.
  • Check Spam/Junk Folders: The automated email might be filtered there.
  • Incorrect Email ID: Ensure you entered the email ID exactly as registered. There is no on-screen error for a wrong email in the provided flow, so double-check carefully.
• “Reset” Button: The extracted code shows a “Reset” button (btn btn-danger), likely within a modal to clear the entered email and start over if you made a mistake.
• Need to Register? If you are a new user, use the “New Registration” button (a yellow btn-warning often found on the homepage) to create an account first.
• Administrator Login: For department officials, a separate “Administrator Login and Department Login” link is available, which directs to /index.php/admin.

Important Notes

• Security Notice: Since the portal sends your current password in plain text, be cautious. Never share these messages, and change the password as soon as you log in.
• Official Portal: Always ensure you are on the legitimate https://niveshsarathi.up.gov.in domain.
• Support: The portal is powered by OmniNet (OTPL). If technical issues persist beyond password recovery, you may need to contact the Invest UP support team for further assistance.

By following these steps, you should be able to quickly recover your password and regain access to the Nivesh Sarathi Entrepreneur Relationship Management portal to continue managing your business engagements with the Uttar Pradesh government.