For immediate assistance with any JS Global query, call their UAN at (021) 111-574-111, message their WhatsApp at 0301-8202809, or email customercare@js.com.
Executive Contact Summary
Based on official JS Global Capital resources, here are the key contact methods:
- Primary Customer Care: UAN: (021) 111-574-111 | Toll-Free: 0800-JSGCL (0800-57425)
- Dedicated WhatsApp: 0301-8202809 (For customer service)
- Official Email: customercare@js.com (General inquiries)
- Corporate Address: 17th & 18th Floor, The Center, Plot No. 28.SB-5, Abdullah Haroon Road, Saddar, Karachi-74400, Pakistan
- Complaints Email: customer.complaints@js.com (Formal grievances)
- Research Department: For specific research queries, emails can be directed to research@js.com (a common departmental address based on naming conventions), though the official primary contact remains the customer care channels.
For research or media inquiries specifically for Mr. Muhammad Waqas Ghani, Head of Research, it is appropriate to use the main company channels. His professional contact is managed through the corporate framework to ensure proper protocol and efficient query handling.
Official Contact Channels
The following table summarizes the primary contact points for JS Global Capital Limited, based on verified information from their corporate website and official publications.
| Contact Purpose | Official Channel | Details & Best Use |
|---|---|---|
| General Inquiries & Support | UAN Phone Number | (021) 111-574-111 (Use for account questions, service info, general guidance) |
| Toll-Free Number | 0800-JSGCL (0800-57425) (For calls within Pakistan) | |
| Customer Care Email | customercare@js.com (Ideal for non-urgent, detailed queries requiring documentation) | |
| WhatsApp Support | 0301-8202809 (Quick chat-based support for existing clients) | |
| Formal Complaints | Complaints Department Email | customer.complaints@js.com (For escalating unresolved issues) |
| Corporate & Office | Head Office Address | 17th & 18th Floor, The Center, Plot No. 28.SB-5, Abdullah Haroon Road, Saddar, Karachi-74400 |
| Online & Digital | Official Website | www.jsgcl.com or jsglobalonline.com |
Branch Office Network
JS Global Capital has a wide network across major Pakistani cities. For specific branch-related queries or in-person services, you can contact them directly.
Key Branches and Contacts
- Karachi (Stock Exchange Branch): Room No. 634, 6th Floor, Stock Exchange Building, Stock Exchange Road. Tel: +92 21 3242 7461.
- Karachi (Gulshan-e-Iqbal): Suite No.607/A, 6th Floor, Al Ameen Towers, Block-10. Tel: +92 21 3483 5701-9.
- Islamabad: Room No. 413, 4th Floor, ISE Towers, 55-B, Jinnah Avenue. UAN: +92 51 111 574 111.
- Lahore (Johar Town): Plot # 434, G-1, MA Johar Town. Tel: +92 42 35291023 – 25.
- Lahore (DHA Phase III): Plaza No. 74-XX, 2nd Floor, Phase III, D.H.A. Phone: +92 42-36412433-38.
- Faisalabad: Office No. G-4, Ground Floor, Meezan Executive Tower, Liaquat Road. Tel: +92 41 254 1900 – 8.
- Multan: Office No. 608-A, 6th Floor, United Mall, Abdali Road. Tel: +92 61 457 0260 – 66,68,69.
For a complete and updated list of all branches, including those in Hyderabad, Peshawar, and other Lahore locations, visit their official Branch Office Network page on their website.
Contacting Senior Management & Research
For matters pertaining to specific departments like Research, it is standard corporate practice to route communications through official channels.
- Protocol for Departmental Contact: To contact the Research Department or seek insights from Mr. Muhammad Waqas Ghani (Head of Research & SVP), the most effective method is to use the primary customer care channels. The front desk will direct your inquiry to the appropriate team or individual.
- Professional Networking: Mr. Ghani maintains a professional profile on LinkedIn (Waqas Ghani, CFA). This platform is suitable for professional networking and following his market commentary but is not the channel for client service requests or official company communication.
- Media & Public Appearances: His expert views are often featured in financial news outlets like Arab News and on shows like Nukta’s “How to Money.” These platforms are for informational consumption, not for direct contact.
Important Notice on Personal Contact Details: The personal phone numbers, WhatsApp, email, or home address of senior executives like Mr. Ghani are not publicly disclosed for privacy and security reasons. All official business must be conducted through the corporate contact points listed above.
Step-by-Step Guide for Effective Communication
Follow this guide to ensure your query is resolved quickly and efficiently.
- Identify Your Query Type: Is it a general account question, a trading platform issue, a research inquiry, or a formal complaint? This determines the best channel.
- Choose the Correct Channel:
- Urgent Trading Issues: Call the UAN (021) 111-574-111.
- Detailed Account Questions: Email customercare@js.com with your client ID.
- Complaint Not Resolved by Customer Care: Email customer.complaints@js.com.
- In-Person Document Submission: Visit your nearest branch.
- Prepare Your Information: Have your Client ID, CNIC number, and relevant account details ready before you call or write.
- Escalate If Needed: If your issue is not resolved, you can formally escalate it via the complaints email or contact the regulatory authorities: the SECP (sdms.secp.gov.pk) or the Pakistan Stock Exchange (PSX).
Warning: Protect Yourself from Scams
- Only Use Official Numbers: Fraudsters may impersonate JS Global staff. Only call or message the numbers listed on the official jsgcl.com website.
- Beware of “Agent” Calls: Unsolicited calls or WhatsApp messages from individuals claiming to be JS Global agents offering guaranteed returns should be treated with extreme caution. Verify their identity by calling the official UAN.
- Never Share Passwords or OTPs: Legitimate JS Global staff will never ask for your online trading password or One-Time Password (OTP).
- Verify Website URLs: Always ensure you are on the correct website (
jsgcl.comorjsglobalonline.com) before entering login credentials. Avoid clicking on links in suspicious emails.
Frequently Asked Questions (FAQ)
How do I open an account with JS Global?
You can open a Digital Sahulat Account online via their dedicated portal: https://aof.jsglobalonline.com/. For assistance, call the account opening helpline at the main UAN.
What is the WhatsApp number for JS Global customer service?
The official WhatsApp number for customer service is 0301-8202809. This is for client support and should not be confused with personal numbers of employees.
How can I get JS Global’s research reports?
Access to research reports is typically provided to clients through their portal. You can inquire about research services by contacting customer care at customercare@js.com or by speaking with your relationship manager.
Who is the CEO of JS Global Capital?
The provided data lists senior management profiles but does not explicitly name the CEO. For the most current information on leadership, please visit the “Management Profile” section on their official website or contact the corporate office.
What should I do if I have a complaint against JS Global?
First, try to resolve it through customer.complaints@js.com. If unresolved, you may file a complaint with the Securities and Exchange Commission of Pakistan (SECP) via their online portal: https://sdms.secp.gov.pk/.
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