Navigating customer service for your favorite skincare brand can sometimes be confusing. This comprehensive guide provides all the official and verified contact details for Ghar Soaps, ensuring you can easily reach their support team for orders, product issues, bulk queries, or to report scams.
Official Contact Details: Email, Address & WhatsApp
For any customer service need, Ghar Soaps primarily operates through email. Here are the central and verified contact points you should use.
Primary Customer Support Email
- Email Address:
support@gharsoaps.in- This is the official and only email address for all customer service inquiries.
- Use this for: Order issues, returns, damaged products, address changes, cancellations, and general questions.
Registered Corporate Office Address
- Company Name: YMI Ghar Soaps Private Limited
- Address: S. No. 25, H No. 7/12 to 16, Plot No 09, Swastik Agro, Haveli, Nr Prabhat Press, Narhe, Pune, Maharashtra, 411041
- GST Number: 27AABCY8173A1ZB
- Note: This is a registered office address. For quick resolutions, always use the email support channel first.
Official WhatsApp Number
- WhatsApp:+91 78419 34202
- You can click the link or save the number to start a chat.
- Ideal for: Quick pre-sales questions or direct messaging.
How to Resolve Common Issues (Step-by-Step)
To ensure the fastest resolution, follow these guidelines based on your specific problem.
1. For Wrong, Damaged, or Defective Items
Act quickly to get your issue resolved.
- Step 1: Contact support within 2 days of delivery.
- Step 2: Send an email to
support@gharsoaps.in. - Step 3: Always include your Order ID. For damaged items, attach clear pictures of the product.
- Step 4: Their “Customer Delight Team” will respond and guide you through the return/replacement process.
2. To Cancel an Order
- You can cancel an order within 3 hours of placing it.
- Email your cancellation request to
support@gharsoaps.inwith your Order ID.
3. To Change Delivery Address or Contact Info Post-Order
- Email
support@gharsoaps.inimmediately with your Order ID and the updated details. They can accommodate changes if the order hasn’t been shipped.
4. To Track Your Order
- Use the official Ghar Soaps Order Tracking Portal: gharsoaps.clickpost.ai/en
- You can find the “Track Shipment” link on their website footer or menu.
5. For Bulk Orders (Wholesale/Corporate)
- Visit the dedicated Bulk Order page: www.gharsoaps.shop/pages/bulk-order
- For specific bulk inquiries, you can still use the main support email.
⚠️ CRITICAL FRAUD ALERT: How to Spot & Report Scams
Ghar Soaps has issued repeated warnings about fraudulent calls and messages. Protect yourself with this information.
Official Brand Statement on Scams:
“Gharsoaps never asks for payments outside our official website or app, nor for contests, lucky draws, or free gifts.”
Red Flags: What Ghar Soaps Will NEVER Do
- Ask for payment via UPI links sent via SMS or WhatsApp.
- Call you for “lucky draw” prizes or special discounts requiring advance payment.
- Request OTPs, bank details, or credit card information over the phone.
- Conduct transactions on any platform other than
gharsoaps.shoporgharsoaps.in.
What to Do If You Receive a Suspicious Message/Call
- DO NOT share any personal or financial information.
- Immediately report the contact to Ghar Soaps at
support@gharsoaps.in. - Also report the fraud attempt to the government’s Chakshu Portal on the Sanchar Saathi website: sancharsaathi.gov.in/sfc/.
Official Social Media & Online Presence
Stay updated and engage with the brand on these verified platforms.
| Platform | Handle / Link | Purpose |
|---|---|---|
| Official Website | www.gharsoaps.shop | Shop products, read policies, main blog. |
| @gharsoaps (523K+ followers) | New launches, offers, customer testimonials, reels. | |
| @gharsoaps (3.4K+ followers) | Brand updates and community. | |
| Blog | Ghar Soaps Blog | Skincare tips, recipes (“Ghar Ke Nuska”), and news. |
- Note: Social media platforms (Instagram/Facebook) are not the primary channels for customer support. For order-related issues, always email
support@gharsoaps.infor a guaranteed and faster response.
Key Policies at a Glance
Knowing the policies helps set the right expectations when you contact support.
| Policy | Key Detail | Link |
|---|---|---|
| Shipping | Standard delivery charge is ₹50. | Shipping Policy |
| Returns & Refunds | 30-day return window from delivery. Items must be unused. | Refund Policy |
| Contact | Reiterates official email and fraud warnings. | Contact Page |
Frequently Asked Questions (FAQs)
Q1: What is Ghar Soaps’ customer care phone number?
A1: Based on all official sources, Ghar Soaps does not list a public customer care phone number. All official support is channeled through their email support@gharsoaps.in and their official WhatsApp number +91 78419 34202. Be wary of any phone numbers found on unofficial sites, as they may be fraudulent.
Q2: I haven’t received a reply to my email. What should I do?
A2: Ensure you emailed the correct address (support@gharsoaps.in) and included your Order ID. Check your spam/junk folder. If it’s been more than 48 business hours, you can send a polite follow-up email quoting your original request.
Q3: Can I visit a physical store or office?
A3: The corporate address in Pune, Maharashtra, is a registered office. Ghar Soaps primarily operates as a D2C (Direct-to-Consumer) brand online. For any physical dealer inquiries, it’s best to contact support first.
Q4: How can I participate in the “Ghar Ke Nuska” campaign?
A4: Record a short, authentic video of your home skincare remedy and follow the instructions on their dedicated page: Ghar Ke Nuska.
Q5: Where else can I buy Ghar Soaps products?
A5: The only official online stores are gharsoaps.shop and gharsoaps.in. Purchasing from any other website or e-commerce platform carries a risk of receiving counterfeit products.
Q6: How do I track my return package?
A6: The customer support team will provide you with instructions and any necessary return tracking information once your return/refund request is approved via email.
Summary: The Safest Way to Contact Ghar Soaps
For any and all queries, your first and most reliable step is to email support@gharsoaps.in with your Order ID and relevant details. Use the official WhatsApp for casual inquiries, and always double-check that you are on their official website (gharsoaps.shop) for any transactions. Stay vigilant against scams by remembering they will never ask for external payments.
Customer Care Phone Number 
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