Comprehensive Guide: How to Contact Food, Civil Supplies & Consumer Affairs (FCS&CA) Department, Jammu & Kashmir

📞 Immediate Contact Information & Quick Reference

Emergency & Grievance Helplines (24/7)

Service	Contact Number	Purpose
Toll-Free Helpline	1967 (BSNL)	General inquiries & complaints
Kashmir Province Helpline	1800 180 7011	Region-specific issues
Jammu Province Helpline	1800 180 7106	Region-specific issues
Cyber Crime Helpline	1930	Online fraud & cyber issues
Jammu Province Mobile	9055224552	Direct officer contact
Kashmir Province Mobile	9419600009	Direct officer contact

Official Email Address

Primary Email: jk.fcsca@jk.gov.in
Alternative Format: jk[dot]fcsca[AT]jk[dot]gov[dot]in

🏛️ Department Leadership & Key Contacts

Commissioner/Secretary Level

Shri Zubair Ahmad, KAS – Commissioner/Secretary to the Government

Srinagar Office (May-October):
Address: Room No. 188, First Floor, Civil Secretariat, Srinagar
Phone: 0194-2506297
Jammu Office (November-April):
Address: 2/24, Mini Block, Civil Secretariat, Jammu
Phone: 0191-2549682
Email: jk.fcsca@jk.gov.in

Regional Directors

Kashmir Division

Dr. Owais Ahmed, IAS – Director, FCS&CA Kashmir

Address: Directorate of FCS&CA, Shaheed Gunj, Srinagar
Office Phone: 0194-2455019
Fax: 0194-2472577

Jammu Division

Mrs. Rifat Kohli, JKAS – Director, FCS&CA Jammu

Address: Directorate of FCS&CA, Friends Colony, Nehru Market, Warehouse, Jammu-180001
Office Phone: 0191-2458456
Fax: 0191-2458465
Mobile: 9419197112

Legal Metrology Department

Shri Shiv Kumar Gupta, JKAS – Controller, Legal Metrology

Srinagar Office (May-Oct):
Legal Metrology Complex, SDA Colony Bemina, Srinagar
Phone: 0194-2492726
Jammu Office (Nov-Apr):
Legal Metrology Complex, Transport Nagar, Narwal (behind RTO Office), Jammu
Phone: 0191-2479295

🌐 Digital Platforms & Online Services

Official Websites

Main Department Portal: https://fcsca.jk.gov.in
Jammu Directorate: https://fcscajammu.jk.gov.in
Kashmir Directorate: https://fcscakashmir.jk.gov.in
Legal Metrology J&K: http://jklm.nic.in

Online Grievance Redressal

JK Samadhan Portal: https://feastjk.gov.in/jkgrams/
National Cyber Crime Portal: https://cybercrime.gov.in

Related Government Portals

General Administration: http://jkgad.nic.in
Legal Metrology, GOI: https://lm.doca.gov.in

📋 Department Structure & Additional Contacts

Senior Officials Contact List

S.No	Name/Designation	Contact Information	Jurisdiction
1	Sh. Mansoor Aslam Choudhary, JKAS (Special Secretary)	9419114672	Jammu
2	Shri Ashok Kumar Singh (Director Finance)	9419158651	Jammu
3	Sh. Kuldeep Raj, JKAS (Additional Secretary)	9419644530	Jammu
4	Shri Gulshan Kumar (Deputy Secretary)	9419231875, 7006926015	Jammu
5	Sh. Javed Malik, JKAS (Deputy Secretary)	9906741284	Srinagar
6	Sh Abdul Qayoom Ganie (Deputy Director P&S)	9622247917	Srinagar
7	Shri Farooq Ahmad Wani (Under Secretary)	7889485398	Srinagar
8	Sh Mudasir Maqbool (Senior Law Officer)	6005446438	Jammu

🎯 Common Query Resolution Channels

For Ration Card Related Issues

New Ration Card Application: Contact your local Tehsil Supply Officer
E-KYC Updation: Visit nearest Fair Price Shop or district office
Card Correction: Submit application to Assistant Director of your district

For PDS & Food Grain Distribution

Fair Price Shop Complaints: Contact District Controller office
Quality Issues: Report to Assistant Director (Quality Control)
Non-availability: Contact District Supply Officer

For Consumer Complaints

District Consumer Disputes Redressal Commissions (Established in all districts)
State Consumer Commission for higher value complaints
Legal Metrology for weighing & measurement issues

For Legal Metrology Services

Weighing Scale Verification: Visit Legal Metrology Complex
Trader Registration: District Assistant Controller offices
Standards Compliance: Contact Controller’s office

⚠️ Important Guidelines & Warnings

Avoid Scams & Unofficial Channels

Never share your Aadhaar details over phone
No department official will ask for money for ration card services
Verify all messages claiming to be from FCS&CA department
Use only official websites ending with .gov.in or .nic.in

Documentation Required for Various Services

Service	Required Documents	Processing Time
New Ration Card	Aadhaar, Residence proof, Income certificate	15-30 days
Card Modification	Existing card, Supporting documents	7-15 days
Grievance Registration	Reference number, Details of issue	3-7 days resolution
Legal Metrology Certificate	Application, Fee, Device details	1-3 days

📅 Office Timing & Best Contact Practices

Working Hours

Monday to Friday: 10:00 AM to 5:00 PM
Lunch Break: 1:00 PM to 2:00 PM
Second Saturday: Closed
Public Holidays: As per J&K Government calendar

Best Time to Contact

Phone Calls: 11:00 AM to 4:00 PM
Email Responses: Within 24-48 working hours
In-person Visits: Morning hours (10:30 AM to 1:00 PM)

Seasonal Office Locations

Summer Capital (May-October): Srinagar offices are operational
Winter Capital (November-April): Jammu offices are operational

🔄 Step-by-Step Grievance Resolution Process

Step 1: Identify Your Issue Category

Level 1: Fair Price Shop/dealer issue
Level 2: District office/Assistant Director level
Level 3: Directorate level (Jammu/Kashmir)
Level 4: Commissioner/Secretary level

Step 2: Gather Required Information

Ration card number
Aadhaar number
District and Tehsil details
Date of issue occurrence
Supporting documents/photos

Step 3: Choose Appropriate Channel

Toll-free number for immediate assistance
JK Samadhan portal for tracked complaints
Email for detailed issues requiring documentation
In-person visit for complex problems

Step 4: Follow-up Protocol

Note down complaint/reference number
Follow up after 3 working days
Escalate if no response in 7 days

📱 Mobile Applications & SMS Services

Official SMS Services

Registration status: Send SMS to designated number
E-KYC status: Check through portal or SMS

Recommended Mobile Apps

JK Samadhan App for grievance tracking
Aadhaar App for e-KYC services
DigiLocker for document storage

📍 Regional Office Addresses (District Level)

Kashmir Division District Offices

Srinagar: Assistant Director Office, Lal Chowk area
Budgam: District Office, Budgam town
Baramulla: Main market, Baramulla
Anantnag: Deputy Director office, Anantnag

Jammu Division District Offices

Jammu: Warehouse complex, Nehru Market
Udhampur: Near DC office complex
Kathua: Main bazaar, Kathua
Rajouri: District headquarters complex

❓ Frequently Asked Questions (FAQ)

Q1: How can I apply for a new ration card?

A: Visit your Tehsil Supply Office with Aadhaar, residence proof, and income certificate. Application forms are available free of cost.

Q2: My ration card shows incorrect details. How to correct?

A: Submit correction form to Assistant Director office with supporting documents. E-KYC can be updated at Fair Price Shop.

Q3: How to report a Fair Price Shop for malpractice?

A: Call toll-free number 1967 or lodge complaint on JK Samadhan portal with shop details and evidence.

Q4: What should I do if I don’t receive food grains?

A: Contact your District Supply Officer immediately. Keep your ration card and Aadhaar ready for verification.

Q5: How to verify if my weighing scale is correct?

A: Visit Legal Metrology office in your district for verification. It’s mandatory for commercial scales.

Q6: Can I transfer my ration card to another district?

A: Yes, apply for transfer at new location with surrender certificate from previous location.

Q7: What is the time frame for grievance resolution?

A: Simple issues: 3 days, Complex issues: 7-15 days, Legal matters: 30 days maximum.

Q8: How to check my entitlement under different schemes?

A: Visit department website or contact your Fair Price Shop dealer for current month’s entitlement.

🚨 Red Flags & Scam Alerts

Beware of agents claiming to expedite ration card process for money
No department employee will ask for your bank details over phone
OTP sharing is never required for ration card services
Always verify messages about blocked ration cards with official helpline
Unofficial websites mimicking government portals – check for .gov.in extension

📊 Statistics & Department Reach

Total Ration Cards: 25,63,664
Total Beneficiaries: 1,01,74,943
Total Fair Price Shops: 6,643
Total Depots: 150
Female-headed households: 2,72,227

📝 Important Notes

Keep your documents digitized for quick reference
Maintain a record of all communications with department
Use registered post for important document submissions
Always take acknowledgment for applications submitted
Regularly update your e-KYC to avoid service disruption

✅ Final Recommendations

For urgent issues: Use toll-free numbers 1967 or 1800 series
For documented complaints: Use JK Samadhan portal for tracking
For policy clarification: Email department leadership
For local problems: Visit district office directly
Always verify information from multiple official sources

Last Updated: Based on 2025-2026 department orders and notifications

Note: Contact information is subject to change due to transfers and postings. Always verify current details from official website before visiting offices.