Customer Care Phone Number

Introduction

Navigating the contact channels of a large government transport undertaking can be challenging. Whether you’re a daily commuter, a contractor, or a citizen with a query, finding the right contact information for the West Bengal Transport Corporation (WBTC) is crucial. This comprehensive guide compiles all verified contact details—from customer care numbers and official emails to branch addresses and departmental contacts—helping you resolve issues efficiently.

Official Contact Summary: Quick Reference

Contact Point	Phone Number	Email Address	Primary Purpose
WBTC Head Office & Management	033-2237 2692 (Support) 033-2236 1916 (General Query)	tramways1873@gmail.com wbtc1873@gmail.com	General inquiries, administrative issues, official correspondence
Transport Department (Govt. of WB)	033-2442 0278	transportdeptt.wb@gmail.com	Policy matters, departmental governance, high-level complaints
WBTC Online Booking & Commuter Helpline	1800-345-5192 (RTO Helpline) 98301 77000 (WhatsApp)	Information not available	Ticket booking issues, bus/tram service complaints, passenger assistance
State Transport Authority (STA)	033-2236 3270 to 3276	stawbsecretary@gmail.com	Driving licenses, permits, vehicle registration queries

Detailed Contact Information for Specific Needs

1. For Commuters & General Public: Customer Care

If you are a passenger facing issues with bus/tram services, schedules, or online booking, use these dedicated channels:

• WBTC General Helpline: 033-2237 2692 (Contact Support), 033-2236 1916 (General Query)
• West Bengal RTO/Transport Helpline: 1800-345-5192 (Toll-free)
• WhatsApp Support: 98301 77000
• For Urgent Commuter Assistance: 86977 33391 (Helpline)
• Official Booking & Info Portal: WBTC Online

📍 Pro Tip: For service-related complaints (like bus breakdowns, conductor behavior, or route changes), emailing tramways1873@gmail.com with your bus/tram number, route, and time of issue gets the fastest resolution.

2. For Official & Administrative Correspondence

For tender queries, official proposals, or statutory matters, contact the corporate headquarters.

• Registered & Head Office Address: West Bengal Transport Corporation Limited
  
  12, R.N. Mukherjee Road, Paribahan Bhawan,
  
  Kolkata – 700001, West Bengal, India.
• Key Administrative Email IDs:
  • Joint Managing Director: tramways1873@gmail.com
  • Corporate Communication: wbtc1873@gmail.com
  • Official Domain Email (for formal tenders): its@wbtc.org.in (As per tender documents)

3. Contacting Associated Corporations & Subsidiaries

WBTC oversees several regional transport corporations. For region-specific issues, contact them directly.

Corporation	Email for Public/Grievances	Contact Number	Address
South Bengal STC (SBSTC)	sbstccontrolroom@gmail.com	+91-9046003500 (Women’s Helpline) +91-7699993930	Dr. B.C. Roy Avenue, Durgapur – 713201
North Bengal STC (NBSTC)	wbstc1989@gmail.com (Referenced in tenders)	Information not available	Check WB Govt. website for updates
Calcutta Tramways (CTC)	tramways1873@gmail.com	033-2248-8023 (Managing Director)	12, R.N. Mukherjee Road, Kolkata – 700001
West Bengal STC (WBSTC)	wbstc1989@gmail.com	Information not available	Refer to official tender notices

4. Transport Department & Regulatory Bodies

For matters related to policy, driving licenses, vehicle registration, or fitness certificates.

• Transport Department, Govt. of West Bengal:
  • Email: transportdeptt.wb@gmail.com
  • Phone: 033-5562-5414, 033-2442 0278
  • Address: Paribahan Bhavan – I, 12, R.N. Mukherjee Road, Kolkata 700001.
• State Transport Authority (STA), WB:
  • Email: stawbsecretary@gmail.com
  • Phone: 033-2236 3270 to 3276
  • Address: 35, Ganesh Chandra Avenue, Kolkata – 700013.

Step-by-Step Guide to Resolve Common Issues

How to Lodge a Formal Complaint:

1. Collect Evidence: Note down the vehicle number, route, time, and date.
2. Choose the Right Channel: Use WhatsApp (98301 77000) for urgent, on-road issues. Use email for detailed, formal complaints.
3. Draft Your Email: Address it to the relevant department (see table above). Clearly state the problem, your expected resolution, and attach any proof (photo/ticket).
4. Follow Up: If you don’t receive an acknowledgment within 3 working days, call the general helpline (033-2237 2692) with your complaint reference.

How to Apply for Tenders or Official Contracts:

1. Source Tender Documents: Always download tender notices only from the official WB Government website or Calcutta Tramways.
2. Use Official Email: Send all queries and submissions to the email specified in the tender document, often its@wbtc.org.in or tramways1873@gmail.com.
3. Physical Submission: If required, deliver documents to the Office of the Joint Managing Director at the head office address in Kolkata.

Critical Warnings & Scam Alerts

⚠️ Beware of Fraudulent Numbers and Websites:

• No Individual Agent: WBTC does not operate through individual agents for ticket bookings or job offers. Always use official platforms.
• Fake WhatsApp Numbers: Cross-check any WhatsApp number claiming to be WBTC support with the ones listed in this guide (98301 77000 is verified).
• Unofficial Payment Links: Never make payments through links sent via SMS or unknown emails. Use only the official wbtconline.in portal for online transactions.
• Email Spoofing: Official emails will typically come from @wb.gov.in, @wbtc.org.in, or the public Gmail IDs listed here. Be cautious of look-alike addresses.

Frequently Asked Questions (FAQ)

Q1: What is the most reliable way to contact WBTC for a lost item on a bus?
A: Immediately call the WhatsApp helpline (98301 77000) or the general helpline (033-2237 2692). Provide the bus number, route, and seat number. Also, email wbtc1873@gmail.com with the same details for a formal lost-and-found report.

Q2: Is WBTC a government or private entity?
A: WBTC is a Government of West Bengal Undertaking. It is a state-owned public transport corporation.

Q3: How can I contact the RTO for driving license issues in my district?
A: Refer to the extensive list of RTA/ARTO offices with emails (like rto-kol-wb@nic.in for Kolkata, rtohowrah@gmail.com for Howrah) provided in the official data. Always use the @nic.in email addresses for government-tracked responses.

Q4: Where can I find official tender notices from WBTC?
A: The only official sources are:

1. Transport Department Website: https://transport.wb.gov.in/tenders/
2. Calcutta Tramways Company Website: https://www.calcuttatramways.com/tender-file

Q5: What should I do if the customer care number is not responding?
A: Escalate the matter by writing a formal email to the Transport Department (transportdeptt.wb@gmail.com) and mark a copy to tramways1873@gmail.com. Mention the date and time of your unsuccessful call attempts.

Conclusion

Having the correct contact information is the first step toward resolving any issue with public transport services. This guide aggregates all verified and official channels for the West Bengal Transport Corporation. For the fastest resolution, always match your specific query (commuter issue, tender, license, complaint) with the appropriate department and contact method listed above. Bookmark this page for easy access to legitimate WBTC contact details and avoid unofficial middlemen.