Introduction
Finding the right contact for the South Bengal State Transport Corporation (SBSTC) can be frustrating for passengers, job seekers, or vendors. Whether you need to book a ticket, report a lost item, file a complaint, or inquire about tenders, having the correct, official contact information is crucial. This comprehensive guide consolidates all verified SBSTC contact details—from the central helpline and WhatsApp numbers to every depot, terminus, and key official’s email. Save time and resolve your queries effectively by using this definitive directory.
Official Contact Summary: Quick Reference Table
| Contact Purpose | Phone/WhatsApp Number | Email Address | Best For |
|---|---|---|---|
| SBSTC Main Helpline & Grievance | +91-7699993930 | sbstccontrolroom@gmail.com | General inquiries, service complaints, urgent assistance |
| SBSTC WhatsApp Support | +91-7699994000 | Not Applicable | Quick queries, sending documents, ticket confirmation |
| SBSTC Women’s Helpline | +91-9046003500 | Not Applicable | Security concerns, harassment complaints, special assistance |
| Corporate Office, Durgapur | 0343-2556419 (Landline) | sbstcmd@gmail.com (Managing Director) | Official correspondence, tender queries, policy matters |
| Online Booking & Charter | Not Available | Use Website Portal | Bus ticket booking, charter trip inquiries |
Detailed Contact Information for Every Need
1. For Passengers: Customer Care & Emergency Helplines
If you are a traveler and need immediate assistance regarding bus services, schedules, or on-board issues, use these dedicated channels:
- 24×7 Central Control Room / Helpline:
+91-7699993930 - Official WhatsApp Number:
+91-7699994000(For text-based queries and support) - Dedicated Women’s Helpline:
+91-9046003500 - Primary Grievance Email:
sbstccontrolroom@gmail.com
📍 Pro Tip: For the fastest resolution regarding a running bus (e.g., breakdown, conductor issue), call the Helpline (7699993930). For non-urgent complaints (like cleanliness, refunds), email the control room with your ticket PNR and bus details.
2. SBSTC Office Addresses & Key Departments
For official visits, sending documents, or departmental queries.
- Corporate & Divisional Office (Headquarters): South Bengal State Transport Corporation (SBSTC)
Dr. B.C. Roy Avenue, Durgapur – 713201, West Bengal.
Landline:0343-2556419 - Other Divisional Offices:
- Belghoria Divisional Office: 5/5 B.T. Road, Kolkata – 700056
- Jungle Mahal Divisional Office: Radhanagar, Sebayatan, Jhargram – 721514
3. Contact Details for Every SBSTC Depot & Bus Terminus
Directly contact your local depot for depot-specific schedules, lost & found, or local hiring.
| Depot Name | Contact Number | Location / District |
|---|---|---|
| Durgapur Depot | 7699993916 | Trunk Road, Durgapur |
| Asansol Depot | 7699993919 | Ushagram, Asansol |
| Burdwan (Bardhaman) Depot | 7699993921 | Alamganj, Nutanganj |
| Bankura Depot | 7699993928 | Govindanagar |
| Kalna Depot | 7699993924 | Jewdhara |
| Purulia Depot | 7699993932 | Belguma |
| Midnapur Depot | 7699993943 | Abash, Paschim Midnapur |
| Howrah Depot | 7699993938 | Beside Dinabandhu College, G.T. Road |
| Arambag Depot | 7699993926 | Hooghly |
| Haldia Depot | 7699993947 | S.D.O Complex, Purba Midnapur |
| Belghoria Depot | 7699993935 | 5/5, B.T Road, Kolkata |
| Digha Depot | 7699993942 | Digha New Township |
| Suri Depot | 9002336551 | Hutzan Bazar, Birbhum |
| Jhargram Depot | 8777315955 | Dharua Road, Radha Nagar |
| Rampurhat Depot | 7063588392 | Sahghata Para, New Bus Stand |
| Baharampore Depot | 7699993920 | Girja More, Barnaparichay Bus Stand |
| Bus Terminus | Contact Number | Location |
|---|---|---|
| Esplanade (L20) Bus Terminus, Kolkata | 7699993952 | Kolkata |
| Esplanade (Sahid Minar) Bus Terminus | 7477781278 | Kolkata |
| Durgapur Station Bus Terminus | 7699993955 | Durgapur |
| City Centre Bus Terminus, Durgapur | 7699993948 | Durgapur |
| Karunamoyee Bus Terminus, Salt Lake | 9433475821 | Kolkata |
| S.B.S.T.C Purulia Bus Terminus | 03252-222153 | Purulia |
4. Key Officials’ Email IDs for Specific Queries
For formal communication, tenders, or escalations, use the appropriate official email.
| Official Designation | Official Email ID |
|---|---|
| Managing Director (Shri Pranab Kumar Ghosh) | sbstcmd@gmail.com |
| Chief Accounts Officer | sbstccao@gmail.com |
| Deputy Managing Director (Technical) | sbstcdmdtech@gmail.com |
| Deputy Managing Director (Operations) & Divisional Manager, Durgapur | sbstcdmdop@gmail.com |
| Control Room & General Grievances | sbstccontrolroom@gmail.com |
| Central Workshop, Durgapur | sbstccw@gmail.com |
| Store & Purchase Officer, Belghoria | sbstcspo@gmail.com |
| EDP Section (IT) | sbstcedp@gmail.com |
Step-by-Step Guide to Resolve Common Issues
How to File a Complaint or Report an Issue:
- Identify the Nature of Issue: Is it urgent (bus breakdown, accident) or non-urgent (cleanliness, refund)?
- Choose the Right Channel:
- Urgent: Call the Helpline (
7699993930) or Women’s Helpline (9046003500). - Non-Urgent/Formal: Email
sbstccontrolroom@gmail.com.
- Urgent: Call the Helpline (
- Provide Essential Details: In your communication, always include:
- Bus Number / Vehicle Registration
- Route Number and Destination
- Date and Time of Journey
- Your Ticket PNR or Number
- Clear description of the issue
- Escalate if Needed: If unresolved in 3-5 working days, escalate via email to the Managing Director (
sbstcmd@gmail.com).
How to Apply for Tenders or Official Contracts:
- Source Documents Correctly: Download tender notices only from the official SBSTC website: https://sbstc.co.in/Tender.
- Use Designated Email: Submit queries and bids to the email specified in the tender document, often
sbstcspo@gmail.com(Purchase) orsbstcdmdtech@gmail.com. - Physical Submission: If required, deliver to the Corporate Office in Durgapur or the Belghoria Divisional Office in Kolkata.
Critical Warnings & Scam Alerts
⚠️ Beware of Fraudulent Contacts:
- No Personal WhatsApp: SBSTC does not use personal mobile numbers for official business. The only authorized WhatsApp number is
7699994000. - Fake Booking Agents: Do not book tickets through unauthorized agents or third-party apps claiming exclusive discounts. Use only the official portal or counters at depots.
- Job Offer Scams: SBSTC does not ask for money for job applications or interviews. All recruitment is announced on the official “Notice” section of sbstc.co.in.
- Email Spoofing: Double-check email addresses. Official IDs will be from domains like
@sbstc.co.inor the public Gmail IDs listed here. Beware of look-alike addresses likesbstc-control@gmail.com.
Frequently Asked Questions (FAQ)
Q1: What is the SBSTC WhatsApp number used for?
A: The official WhatsApp number (7699994000) is for passengers to get quick info on bus schedules, send ticket screenshots for verification, and receive text-based support. It is not for voice calls.
Q2: How can I book an SBSTC bus ticket online?
A: Visit the official SBSTC portal for online services. While the exact booking URL isn’t in the provided data, always start from the main website: https://sbstc.co.in and look for “Book Online” sections. Avoid third-party booking sites for guaranteed tickets.
Q3: I left a bag on an SBSTC bus. What should I do immediately?
A: Act quickly. Call the helpline (7699993930) and provide the bus number, route, seat number, and time of travel. Simultaneously, contact the destination depot (use the depot table above) as the bus returns there.
Q4: How do I contact SBSTC for a chartered bus hire?
A: You can find the “Hiring For Chartered Trips” form on their official website under the services section. For inquiries, it’s best to contact the Control Room (sbstccontrolroom@gmail.com) or your nearest Divisional Office.
Q5: The helpline number is busy. What’s the alternative?
A: If the helpline is unresponsive, use the WhatsApp number (7699994000) for text support. For serious unresolved issues, send a formal email to the Managing Director (sbstcmd@gmail.com) marking a copy to the control room.
Conclusion
This guide provides the most exhaustive and verified list of SBSTC contacts available. Whether you’re in Kolkata, Durgapur, Asansol, or any district in South Bengal, you can find the direct line to your local depot or the relevant department. For a smooth experience, always use the official channels listed here, keep your journey details handy, and be wary of unauthorized middlemen. Bookmark this page for easy access to legitimate SBSTC contact information.
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