Customer Care Phone Number

Introduction

Traveling through the picturesque regions of North Bengal and needing reliable bus service? Whether you’re a daily commuter, a tourist planning a trip, or need to address a service issue, having the correct contact information for the North Bengal State Transport Corporation (NBSTC) is essential. Finding the right depot, helpline, or official email can be confusing. This definitive guide compiles all verified NBSTC contact details—from 24/7 helplines and WhatsApp numbers to every depot, division, and tourism office. Use this directory to quickly resolve bookings, complaints, or inquiries.

Official Contact Summary: Quick Reference Table

Contact Purpose	Phone/WhatsApp Number	Email Address	Operational Hours
NBSTC 24×7 Bus Helpline (Cooch Behar HQ)	03582-222576	nbstcenquiry@gmail.com	24 Hours / 7 Days
NBSTC 24×7 Bus Helpline (Siliguri)	0353-2514920	nbstcenquiry@gmail.com	24 Hours / 7 Days
NBSTC WhatsApp Support	+91 90832-87330	Not Applicable	As per query
NBSTC Tourism Helpline	+91 90468-53300 +91 85978-80035	tourism@nbstc.in	6:00 AM – 10:00 PM
Online Booking Support	Siliguri: 6207946351 Kolkata: 8016237925	nbstchelpdesk@gmail.com	24*7

Detailed Contact Information for Every Need

1. For Passengers: Central Helplines & Customer Care

For immediate assistance regarding bus schedules, on-board issues, ticket problems, or general inquiries.

• Primary 24×7 Bus Helpline (Headquarters): 03582-222576
• Siliguri & Tenzing Norgay Bus Stand Helpline: 0353-2514920
• Official WhatsApp Number: +91 90832-87330
• Central Enquiry & Grievance Email: nbstcenquiry@gmail.com
• Online Booking Support Email: nbstchelpdesk@gmail.com

📍 Pro Tip: For urgent issues with a running bus (breakdown, accident), call the 24×7 helpline 03582-222576. For booking modifications or refunds, email nbstchelpdesk@gmail.com with your PNR.

2. NBSTC Corporate Office & Headquarter Address

For official correspondence, tender submissions, or visiting the headquarters.

• Registered & Corporate Office:
  > North Bengal State Transport Corporation (NBSTC)
  
  > Paribahan Bhavan, Sagar Dighi West,
  
  > P.O. & District: Cooch Behar,
  
  > West Bengal, Pin: 736101.
  > Additional Contact: +91 94347-39436

3. Contact Details for Every NBSTC Depot & Division

Contact your local depot for specific route information, lost & found, or depot-level complaints.

Depot Name	District	Division	Contact Number
Cooch Behar Depot	Cooch Behar	Cooch Behar	87592 82932
Siliguri Depot	Darjeeling	Siliguri	0353-2512973 / 9046229047
Tenzing Norgay Bus Terminus (TNCBT), Siliguri	Darjeeling	Siliguri	0353-2514920 / 9046229052
Jalpaiguri Depot	Jalpaiguri	Siliguri	03561-255699
Alipurduar Depot	Alipurduar	Cooch Behar	03564-255016
Raiganj Depot	Uttar Dinajpur	Raiganj	03523-244008
Malda Depot	Malda	Raiganj	03512-252032
Balurghat Depot	Dakshin Dinajpur	Raiganj	03522-255565
Berhampore Depot	Murshidabad	Berhampore	9734470696 / 8367807769
Darjeeling Depot	Darjeeling	Siliguri	7001893917
Kalimpong Depot	Kalimpong	Siliguri	9434880805
Mathabhanga Depot	Cooch Behar	Cooch Behar	9609943758
Dinhata Depot	Cooch Behar	Cooch Behar	8016185978
Tufanganj Depot	Cooch Behar	Cooch Behar	03582-244416
Ultadanga Depot (Kolkata)	Kolkata	Berhampore	9831723493

4. NBSTC Tourism Division: For Chartered Buses & Holiday Packages

For booking tourist chartered buses, holiday packages to Sikkim, Dooars, Darjeeling, etc.

• Tourism Helpline: +91 90468-53300, +91 85978-80035
• Tourism Email: tourism@nbstc.in
• Tourism Office Address: Paribahan Bhavan, Sagar Dighi West, Cooch Behar – 736101.
• Chartered Bus Service Quote: Use the online form at nbstc.in/tourism.

Step-by-Step Guide to Resolve Common Issues

How to File a Complaint or Report an Issue:

1. Identify the Issue Type: Urgent (safety, breakdown) or Non-Urgent (cleanliness, refund, schedule).
2. Choose the Correct Channel:
   • Urgent: Call the nearest 24×7 helpline (03582-222576 or 0353-2514920).
   • Non-Urgent/Formal: Email nbstcenquiry@gmail.com.
3. Provide Essential Details in Your Communication:
   • Bus Number/Vehicle Registration
   • Route (From – To)
   • Date & Time of Journey
   • Ticket PNR/Number
   • Clear description and expected resolution
4. Escalate if Needed: If no response in 48 hours, call the helpline again quoting your email details or contact the depot manager directly (see depot table).

How to Book a Chartered Bus or Tourist Package:

1. Visit the Official Tourism Portal: Go to https://nbstc.in/tourism.
2. Get a Quote: Use the “Get A Quote” form or directly call the Tourism Helpline (90468-53300).
3. Confirm Details: Discuss itinerary, bus type (25-seater), package inclusions, and B2B rates if you are a tour operator.
4. Make Payment: Use only official payment channels provided by the tourism division.

Critical Warnings & Scam Alerts

⚠️ Beware of Fraudulent Contacts and Scams:

• No Personal Payment Requests: NBSTC never asks for direct bank transfers to personal accounts for tickets or bookings. Use only official counters, nbstc.co.in, or authorized partners like redBus.
• Fake WhatsApp Numbers: The only verified WhatsApp number is 90832-87330. Do not share personal or payment details on other numbers.
• Job Scams: NBSTC recruitment is announced only on the official “Notice” section of nbstc.in. They do not ask for money for job applications or interviews.
• Email Vigilance: Official emails will be from domains @nbstc.in or the public Gmail IDs listed here. Beware of look-alike addresses like nbstc.help@gmail.com.

Frequently Asked Questions (FAQ)

Q1: What is the NBSTC WhatsApp number used for?
A: The official WhatsApp number (90832-87330) is for passengers to get quick info on bus schedules, seat availability, and send text-based queries. It is not for voice calls.

Q2: How can I book an NBSTC bus ticket online?
A: You can book tickets online through the official NBSTC booking portal: https://nbstc.co.in or via authorized partners like redBus. For support, email nbstchelpdesk@gmail.com.

Q3: I lost an item on an NBSTC bus. What is the process?
A: Immediately contact the destination depot (use the depot table above) as the bus returns there. Also, call the 24×7 helpline (03582-222576) to file a pan-corporation lost & found alert.

Q4: How do I contact NBSTC’s Tenzing Norgay Bus Stand (TNCBT) in Siliguri?
A: You can contact TNCBT Siliguri at 0353-2514920 or 9046229052 (WhatsApp). For depot-specific issues, use the Siliguri Depot number: 0353-2512973 or email ocnbstcslg@gmail.com.

Q5: The helpline is busy. What’s the best alternative?
A: If the helpline is unresponsive:

1. Use the WhatsApp number (90832-87330).
2. Send a detailed email to nbstcenquiry@gmail.com.
3. Contact the relevant Depot Manager directly (numbers provided in the depot table).
4. For tourism queries, call the dedicated tourism helpline (90468-53300).

Conclusion

This guide serves as your one-stop directory for all legitimate NBSTC contact information. Covering Cooch Behar, Siliguri, Jalpaiguri, Malda, and beyond, you now have direct access to the right department for any need—be it a ticket booking, a urgent complaint, or planning a chartered tour. Always double-check numbers from official sources, avoid middlemen, and keep your journey details handy when contacting support. Bookmark this page for quick, reliable access to North Bengal’s premier state transport service.