Customer Care Phone Number

J&K Railway Police Contact Information: Quick Access Table

If you need immediate assistance, here are the most critical contacts for the Jammu & Kashmir Railway Police (GRP):

Department/Officer	Primary Contact Number	Email Address	Jurisdiction
24/7 Railway Emergency	Dial 100 or Local PCR	N/A	All Railway Stations
IGP Railways, J&K	0191-2467938 (Jammu) 0194-2481983 (Srinagar)	igrail@jkpolice.gov.in	Overall Command
SSP GRP, Kashmir	9419002303, 0194-2315230	ssprlykmr@jkpolice.gov.in	Kashmir Region
SSP GRP, Jammu	0191-2474321	ssprailwaysjmu@jkpolice.gov.in	Jammu Region
SSP Railway, Katra	0191-232560	ssprlyskatra@jkpolice.gov.in	Katra Station

🚨 About J&K Railway Police: Role & Jurisdiction

The Jammu & Kashmir Railway Police (GRP) is a specialized wing carved out from the erstwhile Crime and Railways department. Established after railway operations expanded in the Valley, this force has primary responsibility for:

• Criminal investigations at railway platforms and tracks
• Protection of railway property across J&K
• Passenger safety and security on trains and stations
• Law enforcement within railway premises

Headed by an Inspector General of Police (IGP), the wing is assisted by Deputy IGs and Senior Superintendents of Police for Jammu and Kashmir regions separately.

📞 Complete Department-wise Contact Details

1. Senior Leadership & Headquarters

Name & Rank	Designation	Office Address	Telephone Numbers	Email
Sh. Vivek Gupta-IPS	Incharge IGP, Railways, J&K	Jammu Office: Channi Rama, Opp. Kargil House, Jammu Srinagar Office: Batamaloo, Srinagar	Jammu: 0191-2467938 Srinagar: 0194-2481983 (O)	igrail@jkpolice.gov.in
Sh. Haseeb-Ur Rehman-IPS	Dy. Inspector General of Police, Railways, J&K	Jammu Office: Channi Rama, Opp. Kargil House, Jammu Srinagar Office: Batmaloo, Srinagar	Jammu: 0191-2467931 Srinagar: 0194-2458904 (O)	Contact through IGP office
Sh Vinay Kumar-JKPS	SO to ADGP Railways J&K	Batamaloo, Srinagar, J&K	0191-467938, 01942-481983	so-grphq@jkpolice.gov.in

2. Regional & District Commanders

Officer	Designation	Posting Location	Contact Numbers	Email
Sh. Wasim Qadri-JKPS	SSP GRP, Kashmir	Railway Station Nowgam, Srinagar	9419002303 (Mobile) 0194-2315230 (Office)	ssprlykmr@jkpolice.gov.in
Sh. Shailender Singh -KPS	SSP GRP Jammu	Railway Station, Jammu	0191-2474321 (Office)	ssprailwaysjmu@jkpolice.gov.in
Sh. Sanjay Kumar Kotwal-IPS	SSP, Railway, Katra	Railway Station, Katra	0191-232560 (Office)	ssprlyskatra@jkpolice.gov.in

📍 Key Railway Police Stations & Jurisdictions

Kashmir Region Railway Stations Covered:

• Srinagar Railway Station (Nowgam) – Primary GRP Station
• Budgam Railway Station
• Baramulla Railway Station
• Anantnag Railway Station
• Qazigund Railway Station

Jammu Region Railway Stations Covered:

• Jammu Tawi Railway Station – Primary GRP Station
• Katra Railway Station (Mata Vaishno Devi)
• Udhampur Railway Station
• Bari Brahmana Railway Station
• Kathua Railway Station

📋 How to Contact for Specific Issues: Step-by-Step Guide

For Emergency on Train or Station:

1. Immediately dial 100 – Universal police emergency number
2. Contact the Railway Police Post at the station (displayed prominently)
3. Use the train emergency chain and inform the Ticket Collector (TC)
4. Approach the Railway Protection Force (RPF) personnel present

For Theft/Lost Property on Train:

1. File an immediate FIR at the next railway station’s GRP post
2. Contact the GRP of your departure station if discovered later
3. Provide details: Coach number, seat/berth, time of incident, description of items
4. Get a written acknowledgment of your complaint

For Ticketless Travel/Fraud Complaints:

1. Approach the TTEs (Traveling Ticket Examiners) first
2. For serious fraud, contact the GRP at major stations
3. Keep all tickets and documents as evidence

For Railway Property Damage/Vandalism:

1. Report immediately to station GRP
2. Take photographs if safe to do so
3. Note witness details if available

For General Inquiries/Verifications:

1. Email the relevant officer from the table above
2. Call during office hours (10 AM – 5 PM, Monday-Saturday)
3. Visit the GRP office at major stations

⚠️ Scam Alerts & Safety Tips for Railway Travelers

Common Scams Targeting Railway Passengers:

• Fake ticket agents selling invalid tickets
• Bogus porters overcharging or stealing luggage
• “Emergency help” scams asking for money
• Fake GRP/RPF personnel demanding fines

How to Verify Authentic GRP Personnel:

1. Always ask for official ID card with photo and GRP designation
2. Genuine GRP officers won’t demand cash payments on the spot
3. Receipts are mandatory for any official fines
4. You can verify by calling the station GRP post directly

Safety Precautions on J&K Railways:

• Keep valuables in locked luggage or with you
• Note your coach and seat number
• Use authorized porters only (with official badges)
• Confirm ticket status through IRCTC website/app only
• Report suspicious activity immediately to GRP/RPF

🌐 Digital & Online Contact Methods

Official Websites & Portals:

• J&K Police Main Website: jkpolice.gov.in
• Railway Police Section: jkpolice.gov.in/JK-Police-Railway
• Citizen Portal for Complaints: http://103.234.136.78:7062/CitizenPortal/CFSController
• Digital Police Portal: https://digitalpolice.gov.in

Online Complaint Registration:

1. Visit the J&K Police Citizen Portal
2. Create an account with valid mobile number
3. Select “Railway Police” as department
4. Upload relevant documents and evidence
5. Note your complaint reference number for tracking

Email Communication Guidelines:

• Use clear subject line: “Query regarding [specific issue]”
• Include your contact details and address
• Attach relevant documents (tickets, photos, ID proof)
• Be specific about date, time, station, and train number
• Allow 3-5 working days for response

🚂 Special Considerations for Major Stations

Katra Railway Station (Mata Vaishno Devi):

• Heightened security due to pilgrimage traffic
• Separate help desks for pilgrims
• 24/7 GRP presence during peak seasons
• Coordinate with shrine board security for lost pilgrims

Jammu Tawi Station:

• Largest GRP contingent in J&K
• Separate women’s help desk
• Multilingual assistance available
• Direct coordination with Jammu Police for city crimes

Srinagar Railway Station:

• Integrated security with Kashmir Police
• Tourist assistance cells
• Baggage scanning and security checks
• Emergency medical aid available

📞 Related Emergency & Helpline Numbers

Service	Contact Number	Purpose
Police Control Room (Jammu)	0191-2566460-62	General police emergencies
Police Control Room (Kashmir)	0191-2481628-32	General police emergencies
Traffic Control Room (Jammu)	0194-2451192, 94191477332	Road traffic issues
Traffic Control Room (Srinagar)	0194-2455164, 9469807526	Road traffic issues
Women’s Helpline	181 or local women police station	Women-specific complaints
Medical Emergency	108	Ambulance services
Fire Services	101	Fire emergencies

❓ Frequently Asked Questions (FAQ)

Q1: What’s the difference between GRP and RPF?

A: GRP (Government Railway Police) handles law enforcement and crimes on railways, while RPF (Railway Protection Force) focuses on railway property protection and passenger security. GRP can register FIRs; RPF handles internal disciplinary matters.

Q2: Can GRP help with refunds for cancelled tickets?

A: No, ticket refunds are handled by railway booking offices or IRCTC. GRP can only assist if there’s fraud or criminal activity involved.

Q3: How long does it take for GRP to respond to complaints?

A: Emergency responses are immediate. Non-emergency complaints are acknowledged within 24 hours and investigated based on severity (typically 7-30 days).

Q4: Are there separate contacts for tourist assistance?

A: While GRP handles all passengers, major stations have tourist police booths that coordinate with GRP. You can also contact the Tourism Department helpline.

Q5: Can I contact GRP for issues that happened outside J&K?

A: You must contact the GRP of the state where the incident occurred. J&K GRP can only investigate crimes within J&K’s railway jurisdiction.

Q6: Is there a WhatsApp number for J&K Railway Police?

A: No official WhatsApp helpline exists currently. All official communication is through verified landlines, email, or in-person complaints.

Q7: How to verify if a GRP officer is genuine?

A: Ask for their official ID card, note their name and badge number, and verify by calling the station GRP post using numbers from this official list.

Q8: What documents should I carry when approaching GRP?

A: Always carry:

1. Government photo ID (Aadhar, Voter ID, Passport)
2. Travel tickets and reservation details
3. Any evidence related to your complaint
4. Witness contact details if available

📝 Important Notes for Effective Communication

1. Office Hours: Most GRP offices operate 10 AM to 5 PM, Monday to Saturday
2. Language: Hindi, Urdu, and English are widely understood. Kashmiri and Dogri speakers are available at major stations
3. Response Time: Emails typically answered within 3 working days
4. Follow-up: Always note complaint numbers and officer names for follow-up
5. Escalation: If unsatisfied, contact the IGP Railways office directly

🔗 Related Police Departments & Useful Links

• J&K Police Crime Branch: jkpolice.gov.in/JK-Police-Crime-Branch
• J&K Traffic Police: jktrafficpolice.nic.in
• Railway Police Portal (National): https://grp.indianrailways.gov.in
• IRCTC Official Website: https://www.irctc.co.in
• Missing Persons Portal: Available on JKP website

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Last Verified: January 2026 from official J&K Police sources
For Most Current Information: Always check jkpolice.gov.in or visit your nearest railway GRP post

Emergency Reminder: For immediate assistance at any railway station in Jammu & Kashmir, dial 100 or approach the Railway Police Post marked with “GRP” signage. Your safety is their primary concern.