Customer Care Phone Number

J&K Police Telecom Department Contact Information: Quick Access Table

For immediate assistance with telecom-related police services, here are the most critical contacts for the Jammu & Kashmir Police Telecom Department:

Purpose	Primary Contact Number	Office Location	Response Time
Telecom Headquarters (Jammu)	0191-2451884	PHQ Complex, Gulshan Ground, Jammu	24-48 hours
Telecom Headquarters (Srinagar)	0194-2431435, 2430713	PHQ Complex, Peerbagh, Srinagar	24-48 hours
IGP Telecom Office	0194-2431435 (Srinagar) 0191-2451884 (Jammu)	PHQ Complexes	Business hours
Telecom Jammu Zone	0191-2565515 (O)	PCR Complex, Parade Ground, Jammu	Business hours
Telecom Kashmir Zone	0194-2452698 (O)	Batamaloo, Srinagar	Business hours
ACS Jammu Zone	0191-2460083	APC Channi Himmat, Jammu	Business hours
ACS Kashmir Zone	0194-2472439	Old welfare building, Magarmal Bagh, Srinagar	Business hours
General Police Emergencies	Dial 100	All stations	Immediate

📡 Understanding J&K Police Telecom Department: Roles & Functions

The J&K Police Telecom Department is the critical communications backbone of the state’s police force, responsible for:

• Police communication networks maintenance and operations
• Wireless and radio systems for field operations
• Technical surveillance support for investigations
• Communication infrastructure for emergency services
• ACS (Auxiliary Communication System) management
• Technical support for police operations
• Network security for police communications
• Disaster communication setup and maintenance

Headed by an IGP rank officer (Inspector General of Police, Telecom), the department is divided into four operational zones: Jammu Zone, Kashmir Zone, ACS Kashmir Zone, and ACS Jammu Zone, each supervised by SSP-rank officers.

📞 Complete Department-wise Contact Directory

1. Senior Leadership & Headquarters

Officer & Rank	Designation	Office Location	Contact Numbers	Jurisdiction
Sh. Uttam Chand-IPS	IGP Telecom J&K	Srinagar: PHQ Complex Peerbagh Jammu: PHQ Complex Gulshan Ground	Srinagar: 0194-2431435, 2430713 Jammu: 0191-2451884	Overall Command
Sh. Jatinder Singh Johar-IPS	Incharge Director, Police Telecommunication J&K	Jammu: PHQ Complex, Gulshan Ground Srinagar: PHQ Complex, Peer Bagh	Jammu: 0191-2451884 (O) Srinagar: 0194-2430713	Director Level
Sh. Akhter H. Buch	SO To DPT J&K (Staff Officer)	Jammu: PHQ Complex, Gulshan Ground Srinagar: PHQ Complex, Peer Bagh	Jammu: 0191-2456699 (O) Srinagar: 0194-2442320	Support Office

2. Zonal Telecom Offices

Jammu Zone:

Officer	Designation	Office Location	Contact Numbers	Responsibilities
Mst. Shaheen Wahid-JKPS	SSP Telecom Jammu	PCR Complex, Parade Ground, Jammu	0191-2565515 (O)	Jammu Zone Telecom Operations
Sh. Satish Kumar	SP ACS Jammu	APC Channi Himmat, Jammu	0191-2460083	Auxiliary Communications, Jammu

Kashmir Zone:

Officer	Designation	Office Location	Contact Numbers	Responsibilities
Sh. Fayaz Yaseen	SP Telecom Kashmir (InCharge)	Batamaloo, Srinagar	0194-2452698 (O) Fax: 0194-2475741	Kashmir Zone Telecom Operations
Sh. Javaid Iqbal Attar	SP ACS Kashmir	Old welfare building, Magarmal Bagh, Srinagar	0194-2472439	Auxiliary Communications, Kashmir

📍 Office Addresses & Visiting Hours

Primary Headquarters:

• Srinagar Headquarters (Summer Session):
• Address: PHQ Complex, Peerbagh, Srinagar, Jammu & Kashmir
• Contact: 0194-2431435, 2430713
• Working Hours: 10:00 AM to 5:00 PM (Monday-Saturday)
• Public Interface: 11:00 AM to 4:00 PM
• Jammu Headquarters (Winter Session):
• Address: PHQ Complex, Gulshan Ground, Jammu, Jammu & Kashmir
• Contact: 0191-2451884, 2456699
• Working Hours: 10:00 AM to 5:00 PM (Monday-Saturday)
• Public Interface: 11:00 AM to 4:00 PM

Zonal Offices:

1. Telecom Jammu Office:

• PCR Complex, Parade Ground, Jammu
• Contact: 0191-2565515
• In-charge: SSP Telecom Jammu

1. ACS Jammu Office:

• APC Channi Himmat, Jammu
• Contact: 0191-2460083
• In-charge: SP ACS Jammu

1. Telecom Kashmir Office:

• Batamaloo, Srinagar
• Contact: 0194-2452698
• Fax: 0194-2475741
• In-charge: SP Telecom Kashmir

1. ACS Kashmir Office:

• Old welfare building, Magarmal Bagh, Srinagar
• Contact: 0194-2472439
• In-charge: SP ACS Kashmir

📋 How to Contact for Specific Services: Step-by-Step Guide

For Technical Support to Police Stations:

1. Identify your zone (Jammu or Kashmir)
2. Contact the respective Telecom Zone office:

• Jammu Zone: 0191-2565515
• Kashmir Zone: 0194-2452698

1. Provide: Police station code, nature of technical issue
2. Escalation path: Zone office → Director Telecom → IGP Telecom

For Communication Infrastructure Issues:

1. Wireless/Radio problems: Contact your zone telecom office
2. Network connectivity issues: Same as above
3. Emergency communication setup: During disasters, contact IGP office directly
4. Always have: Equipment details, location, and error codes ready

For Public Complaints About Police Communication:

1. General complaints: Contact local police station first
2. Technical interference issues: Contact Telecom Department with specific details
3. Emergency service communication: Dial 100 for immediate assistance
4. Non-urgent technical complaints: Email Police Headquarters with details

For Tenders/Vendor Registration:

1. Check official website: jkpolice.gov.in → Tender Notices
2. Contact Telecom Headquarters for tender clarifications
3. Submit queries in writing to IGP Telecom office
4. Attend pre-bid meetings as notified in tenders

For Career/Recruitment Inquiries:

1. Check Recruitment section on JKP website
2. Telecom-specific positions advertised separately
3. Contact Police Headquarters for general recruitment queries
4. Note: Telecom recruitment often requires technical qualifications

⚠️ Important Security Protocols & Scam Alerts

What J&K Police Telecom Department Does NOT Do:

• Provide public mobile or internet services
• Handle consumer telecom complaints (contact BSNL/Airtel etc.)
• Offer “frequency allocation” to private parties
• Sell communication equipment to public
• Provide “priority connections” for payment

Common Scams to Avoid:

• Fake frequency allocation agents claiming Telecom Department authority
• Impersonators offering “police communication contracts”
• Bogus tender notices not on official website
• Unauthorized equipment sales claiming police approval
• Fake recruitment for telecom positions

How to Verify Authentic Communication:

1. All official tenders appear on jkpolice.gov.in
2. Genuine officers will meet at official offices during working hours
3. No payments are taken for frequency allocations or permissions
4. Verify officer identity through headquarters switchboard
5. Cross-check email addresses with official @jkpolice.gov.in domain

📧 Email Communication Guidelines

For Technical Queries:

• Use subject line: “Technical Query – [Your Station/Unit] – [Issue Type]”
• CC concerned zone office
• Attach screenshots/error logs if applicable
• Mention equipment make/model and serial numbers

For Administrative Matters:

• Subject: “Administrative Matter – [Topic] – [Your Details]”
• Copy relevant department heads
• Include reference numbers from previous correspondence
• Be concise but complete with all necessary details

Expected Response Times:

• Urgent technical issues: 2-4 hours (during working hours)
• General technical queries: 24-48 hours
• Administrative matters: 3-5 working days
• Tender-related queries: As per tender schedule
• Recruitment queries: As per advertisement timeline

🔧 Services Handled by Telecom Department

Primary Responsibilities:

1. Police Wireless Network maintenance and expansion
2. Control Room Communication systems
3. Mobile Communication for patrol vehicles
4. Technical Surveillance equipment support
5. Disaster Communication backup systems
6. Network Security for police communications
7. Equipment Procurement and maintenance
8. Technical Training for police personnel

Public Interface Services:

1. Emergency communication support during disasters
2. Technical assistance for police-public interface systems
3. Communication support for events and VIP movements
4. Coordination with other agencies for communication interoperability

📞 Related Emergency Contacts

Service	Contact Number	When to Use (Not for Telecom Dept)
Police Control Room (Kashmir)	0191-2481628-32	General police emergencies
Police Control Room (Jammu)	0191-2566460-62	General police emergencies
Traffic Control Room (Jammu)	0194-2451192, 94191477332	Road traffic issues
Traffic Control Room (Srinagar)	0194-2455164, 9469807526	Road traffic issues
Women’s Helpline	181	Women-specific security concerns
Cyber Crime	1930	Online fraud, cyber crimes
BSNL Customer Care	198	Public telecom services complaints
Other Telecom Providers	Respective customer care	Consumer mobile/internet issues

🌐 Online Portals & Digital Services

Official Police Portals:

• J&K Police Main Website: jkpolice.gov.in
• Telecom Department Page: jkpolice.gov.in/JK-Police-Telecom
• Tender Notices: jkpolice.gov.in/Tender-Notices
• Citizen Portal: http://103.234.136.78:7062/CitizenPortal/CFSController
• Digital Police Portal: https://digitalpolice.gov.in

Important Public Links:

• Passport Status: http://passportindia.gov.in/AppOnlineProject/welcomeLink
• Stolen Vehicle Check: http://164.100.44.112/vahansamanvay/Internetquery.aspx
• Police Stations Directory: jkpolice.gov.in/Police-Stations

❓ Frequently Asked Questions (FAQ)

Q1: Can the public get frequency allocation from Police Telecom Department?

A: No. Frequency allocation is done by WPC Wing of Ministry of Communications. Police Telecom only manages police communication frequencies.

Q2: How to report interference with police communication frequencies?

A: Contact your nearest police station first. They will forward technical complaints to the Telecom Department if verified.

Q3: Does Telecom Department handle mobile network complaints?

A: No. Consumer mobile/internet complaints should go to respective service providers (BSNL: 198, Airtel: 121, etc.).

Q4: How can vendors participate in Telecom Department tenders?

A: Register on the JKP website, check tender notices regularly, and attend pre-bid meetings as notified.

Q5: What technical qualifications are needed for Telecom Department jobs?

A: Typically engineering degrees (ECE, EEE, CSE) or diplomas in relevant fields. Exact requirements are in recruitment advertisements.

Q6: Can I visit Telecom Department office without appointment?

A: Public interface is 11 AM to 4 PM on working days. For specific officers, prior appointment is recommended.

Q7: How to get communication equipment repaired by Telecom Department?

A: Only police department equipment is serviced. Submit repair requests through your unit to the respective zone office.

Q8: Does Telecom Department provide communication services for private events?

A: No. They only support official police functions and government events.

Q9: How to report suspicious communication equipment sales?

A: Contact local police station or Cyber Crime cell if online. Telecom Department doesn’t handle consumer complaints.

Q10: What’s the difference between Telecom and Technical Services departments?

A: Telecom handles communication systems; Technical Services deals with forensic, medical, and other technical support.

📝 Important Notes for Effective Communication

1. Be specific: When reporting technical issues, provide equipment details, error codes, and symptoms
2. Follow hierarchy: Contact zone office first, then headquarters if unresolved
3. Document everything: Keep records of complaints, reference numbers, and officer names
4. Respect response times: Technical departments have prioritized emergency responses
5. Use proper channels: Public complaints should start with local police stations
6. Verify before visiting: Call ahead to confirm officer availability and requirements
7. Carry identification: Government ID is required for office visits

🔗 Related Police Departments & Useful Links

• J&K Police Technical Services: jkpolice.gov.in/JK-Police-Technical-Services
• Crime Branch J&K: crimebranchjkpolice.nic.in
• Traffic Police J&K: jktrafficpolice.nic.in
• Police Housing Corporation: www.jkphc.in
• Sher-i-Kashmir Police Academy: jkskpa.org
• Ministry of Communications: dot.gov.in (For frequency allocation)

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Last Verified: January 2026 from official J&K Police Telecom Department sources
For Most Current Information: Always confirm through Telecom Headquarters numbers before visiting

Remember: The Telecom Department serves internal police communication needs. For general public services or consumer telecom issues, contact the respective service providers or general police helplines. Emergency assistance is always available by dialing 100.