If you have a question, need product support, or want to give feedback, finding the right way to contact a global company can be confusing. This definitive guide provides every verified method to reach NIVEA, Eucerin, Hansaplast, La Prairie, and other Beiersdorf brands for any kind of query—from customer service to corporate inquiries.
How to Contact NIVEA & Beiersdorf: Official Customer Care, Phone Numbers & Global Addresses
This article consolidates all official contact channels for the Beiersdorf Group, the company behind NIVEA, across every region. We provide verified phone numbers, email addresses, physical office locations, and essential warnings to protect you from scams.
Most Critical Contact Information (India HQ)
For users in India, these are the primary and official points of contact. Always start here for product queries, complaints, or feedback related to the Indian market.
NIVEA India Customer Care & Corporate Office
Based on the provided data from the product packaging and official websites, here are the confirmed details:
- Corporate & Marketing Office (Mumbai):
- Company: NIVEA India Pvt. Ltd.
- Address: 4th Floor, AGH, Phoenix Market City, Kurla (West), Mumbai, Maharashtra – 400070, India.
- Phone: +91 22 664 599 00 (This is the main corporate line)
- Fax: +91 22 664 599 99
- Website: www.nivea.in
- Registered Office & Manufacturing Unit (Goa):
- Company: Beiersdorf India Pvt. Limited
- Address: FOF 07, Art Guild House, B Wing, 4th Floor, LBS Marg, Phoenix Market City, 400070 Mumbai (Registered). The manufacturing address is in the Sanand Industrial Estate, Gujarat.
- Phone (Goa Accounts): +91 0832 2332034
- Email (Goa Accounts): accounts@bdfgoa.com
- Specific Product/Feedback Contact (From Packaging):
- Address for Mail: You can write to the “NIVEA CARE Executive” at the Mumbai corporate office address above.
- Customer Care Phone: (022) 62487999 (This number appears specifically for consumer queries on packaging).
- Consumer Email: care@beiersdorf.com (This is a global/regional consumer relations email).
How to Get Support in India: Step-by-Step
- For Product Complaints & Feedback: Use the care@beiersdorf.com email or call the customer care number (022) 62487999.
- For Corporate Inquiries (Business, PR, Investments): Contact the main corporate line +91 22 664 599 00.
- To Send Physical Mail: Address it to “NIVEA CARE Executive” at the Mumbai office address.
- Visit the Official Website: The Indian website www.nivea.in often has contact forms and detailed FAQs.
Global Beiersdorf & NIVEA Contact Directory
The Beiersdorf Group operates in over 200 countries. Below is a categorized list of official contacts by region, extracted from the company’s official data.
Europe
| Country | Contact Entity | Phone | Email / Website |
|---|---|---|---|
| Germany (HQ) | Beiersdorf AG | N/A | www.beiersdorf.de |
| UK | Beiersdorf UK Ltd. | N/A | www.beiersdorf.co.uk |
| Spain | Beiersdorf S.A. (Madrid) | +34 91 848 82 00 | Official Site |
| France | Beiersdorf France | N/A | www.beiersdorf.fr |
| Italy | Beiersdorf S.p.A. | N/A | contatto@beiersdorf.com |
| Turkey | Beiersdorf Turkey | +90 (216) 349 16 00 | www.beiersdorf.com.tr |
| Russia | Beiersdorf LLC | N/A | www.beiersdorf.ru |
Asia-Pacific & Middle East
| Country | Contact Entity | Phone | Email / Website |
|---|---|---|---|
| China | NIVEA (Shanghai) Co. | 0086 21 3920 7900 | www.niveashanghai.cn |
| Japan | Nivea-Kao Co., Ltd. | +81-3-3297-5350 | www.nivea-kao.jp |
| South Korea | Beiersdorf Korea Ltd. | +82 2 6742 0800 | www.nivea.co.kr |
| Southeast Asia Hub | Beiersdorf Singapore | +65 6697 9857 | www.beiersdorf.sg |
| UAE (Middle East HQ) | Beiersdorf Middle East | +971 4 367 1047 | www.en.beiersdorf-me.com |
| Australia | Beiersdorf Australia Ltd. | +61-2-9888-0977 | AUcontact@beiersdorf.com |
Americas
| Country | Contact Entity | Phone | Email / Website |
|---|---|---|---|
| USA | Beiersdorf, Inc. | +1-203-563-5800 | www.beiersdorf.us |
| Canada | Beiersdorf Canada Inc. | +1-514-956-4330 | www.beiersdorf.ca |
| Brazil | BDF NIVEA LTDA. | +55-11-5097-3800 | www.beiersdorf.com.br |
| Mexico | BDF México, S.A. | +52 55 5729 0318 | fabian.cordova@beiersdorf.com |
Africa
| Country | Contact Entity | Phone | Email / Website |
|---|---|---|---|
| South Africa | Beiersdorf Consumer Products | +27-31-267 85 00 | www.beiersdorf.co.za |
| Nigeria | Beiersdorf Nivea Nigeria | N/A | nivea.com.ng |
| Kenya | Beiersdorf East Africa Ltd. | +254-20-6530051 | contact@nairobi.beiersdorf.com |
Understanding Your Query & Choosing the Right Channel
To get a faster resolution, direct your query to the correct department.
1. For Consumer Product Questions (All Brands)
- Best Channel: The care@beiersdorf.com email or your local consumer hotline.
- What to Provide: Product name, Batch/LOT number, MFD/Expiry date, and a clear description of your issue.
- Tip: A photo of the product and batch code can speed up the process immensely.
2. For Corporate, Investor, or Media Inquiries
- Best Channel: Contact the Corporate Headquarters or the regional corporate office phone numbers listed above.
- Investor Relations: Visit the Investor Relations section of the global website.
- Media Contacts: Specific contacts are listed under Media Contacts.
3. For Career & Job-Related Questions
- Best Channel: Visit the official Beiersdorf Careers portal. Do not send resumes to general email addresses.
⚠️ Critical Warnings: How to Spot and Avoid Scams
Beiersdorf has officially warned about fraudulent activities. Protect yourself with these guidelines.
- NO Official WhatsApp Support: Beiersdorf does not offer customer service via WhatsApp. Any such number is a scam.
- Fake Social Media Profiles: Fraudsters create fake “NIVEA Care” profiles on Facebook, Instagram, and Twitter. Only trust links from the official websites listed in this guide.
- Job Scams: You will never be asked to pay money for a job application, training, or “verification fees.” All hiring is done via the official careers portal.
- Product & Lottery Scams: Ignore messages claiming you’ve won a “NIVEA lottery” or offering heavily discounted products via unofficial links.
Official Advisory: Beiersdorf has a dedicated page for this: Advisory: Social Media Fraud. Please read it.
Practical Tips for Effective Communication
- Be Prepared: Have your product ready with the batch code.
- Be Specific: Clearly state if your query is a complaint, feedback, or general question.
- Choose Email for Documentation: For complex issues, use email to create a written record.
- Localize Your Query: Always contact the office in your country or region first for faster resolution.
- Use Official Websites: The global website and your local country website have updated contact forms and comprehensive FAQs.
Frequently Asked Questions (FAQ)
Q1: What is the toll-free number for NIVEA India?
A: The provided customer care number (022) 62487999 is a standard landline. There is no publicly listed toll-free number for general consumer queries in India.
Q2: How can I complain about a defective NIVEA product?
A: Email care@beiersdorf.com with the product details (photo of batch code, purchase invoice if possible) and a description of the defect. You can also call the customer care number.
Q3: Where is NIVEA manufactured for the Indian market?
A: For the Indian market, products are manufactured at Beiersdorf’s facility in the Sanand Industrial Estate, Gujarat, as per the packaging information.
Q4: I want to partner with NIVEA for my business. Whom do I contact?
A: For B2B, distributor, or partnership inquiries, you should contact the Corporate Office in Mumbai at +91 22 664 599 00 and ask for the relevant business development or sales department.
Q5: Is there an official NIVEA WhatsApp number?
A: No. Beiersdorf has explicitly stated they do not use WhatsApp for customer service. Any number claiming to be NIVEA on WhatsApp is fraudulent.
Q6: How do I report a fake NIVEA profile or scam?
A: You can report it to the official company via the Speak Up platform or inform your local cybercrime authorities.
This guide was compiled using official data from Beiersdorf websites and product packaging. While we strive for accuracy, contact details may change. For the absolute latest information, please always refer to the official Beiersdorf Global Website or your local NIVEA country website.
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