Customer Care Phone Number

Finding the right contact information for a trusted brand like Cetaphil is crucial, whether you have a product query, need skincare advice, or want to provide feedback. As the #1 Dermatologist Recommended Brand in India, Cetaphil provides multiple official channels for customer support.

This guide details all legitimate ways to contact Cetaphil India, ensuring you connect with their official team securely.

Official Cetaphil India Customer Care Contact Details

For direct communication regarding product complaints, adverse effects, or general inquiries, you can contact their parent company, Galderma India, via the following:

Primary Corporate Contact

• Company: Galderma India Private Limited
• Address: 33rd floor, Commerz III, International Business Park, Oberoi Garden City, Opp. Western Express Highway, Goregaon East, Mumbai-400063, Maharashtra, India
• Email: info.india@galderma.com
• Telephone: +91 22 40331818

Best For: Formal complaints, medical/ adverse event reporting, and detailed corporate inquiries.

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Alternative Official Support Channels

1. Cetaphil India Website Contact Form & FAQ

The most efficient way for general customer queries.

• Contact Us Page: cetaphil.in/contact-us.html
• FAQ Page: cetaphil.in/frequently-asked-questions.html
• What to expect: Use the contact form for specific questions. The FAQ section is comprehensive and covers product usage, ingredients, and skin concerns.

2. Social Media Direct Messaging (For General Queries & Engagement)

Cetaphil India maintains an active, responsive social media presence.

• Instagram: @cetaphil_india (258K+ followers) – Ideal for quick public queries, campaign info, and skincare tips.
• Facebook: @CetaphilIN (4M+ followers) – Used for community engagement and updates.
• YouTube: Cetaphil India (26.4K subscribers) – For video tutorials and detailed skincare routines.
• Note: Social media is great for engagement but not for sharing private personal/medical information.

3. Digital Skincare Tools (For Personalized Advice)

Cetaphil offers innovative digital tools for routine guidance:

• AI Skin Analysis – “MySkin by Cetaphil”: Get a personalized skincare report by taking a selfie. Access via: cetaphil.in/skin-analysis.html
• Product Finder Tool: Helps you choose the right product for your skin type and concern: productfinder.cetaphil.in

4. Where to Buy / Store Locator

For questions about product availability or authentic retailers:

• Page: cetaphil.in/where-to-buy.html

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What to Have Ready Before You Contact

To help the support team assist you faster, keep this information handy:

1. Product Details: The exact product name (e.g., Cetaphil Gentle Skin Cleanser, Moisturizing Cream).
2. Batch Code/LOT Number: Found on the packaging.
3. Purchase Details: Where and when you bought it.
4. Nature of Query: Clearly state if it’s a complaint, question, or feedback.
5. Your Contact Information: For a callback or email reply.

What Cetaphil’s Support Can Help You With

• Product information and usage instructions
• Guidance on building a skincare routine
• Handling complaints or adverse reactions
• Authenticity and retailer information
• Information on ingredients and skin science

Safety Tips & Best Practices

• Always use official channels: Avoid unverified numbers or social media accounts claiming to be “Cetaphil Support.”
• For medical concerns: Cetaphil advises consulting a dermatologist. Their support provides product information but not medical diagnosis.
• Be patient: Response times may vary, but the official team is committed to addressing your concerns.

Bookmark the Official Resources:

• Main Website: www.cetaphil.in
• Contact Page: cetaphil.in/contact-us
• Instagram: instagram.com/cetaphil_india

By using these official Cetaphil India contact points, you ensure your queries are handled by the legitimate team, guaranteeing accurate information and secure communication.