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Galderma India: Complete Contact Guide for Customer Care, Medical Queries & Office Address

Quick Contact Summary: Galderma India Official Channels

Before diving into detailed information, here are the primary, verified contact details for Galderma India:

Contact MethodOfficial DetailsBest For
Customer Care / General Inquiry Phone+91 22 4033 1818Product information, general company queries, complaints
Corporate Office AddressLotus Corporate Park, D Wing, Goregaon (East), Mumbai, Maharashtra 400063Official correspondence, regulatory matters, investor relations
Email (General)info.india@galderma.comNon-urgent inquiries, product feedback
Email (Regulatory)REGULATORY.GALINDIA@GALDERMA.COMHealthcare professional queries, clinical trial information, regulatory compliance
Official Websitehttps://www.galderma.com/in/Product details, company news, investor information, careers
Global Contact Pagehttps://www.galderma.com/contact-usContact forms for specific departments or global inquiries

Understanding Galderma India: Company Overview & Pain Points

Galderma is a leading global dermatology company, dedicated to advancing the science of skin health. In India, it operates as a key player in prescription therapeutics, injectable aesthetics, and dermatological skincare under popular brands like Cetaphil, Restylane, and Azzalure.

Based on common user queries, here are the primary reasons people search for Galderma India contact information:

  • Patients & Consumers: Seeking information on product availability, usage, side effects, or authentication of Cetaphil and other skincare products.
  • Healthcare Professionals (HCPs): Doctors, dermatologists, and clinics needing medical information, clinical data, ordering details, or support for prescription products.
  • Job Seekers: Looking for career opportunities, application status, or HR contact details.
  • Investors & Business Partners: Requiring financial reports, partnership inquiries, or investor relations contacts.
  • Report a Complaint: Addressing issues with a product, service, or seeking resolution for a problem.

⚠️ Important Warning: Always use the official contact details listed above. Be cautious of unauthorized sellers, fake customer care numbers on random websites, or social media accounts claiming to represent Galderma for sales or recruitment. For the most accurate information, rely on their official website (galderma.com/in).

Detailed Contact Information for Every Need

1. Galderma India Corporate Headquarters & Office Address

The registered and corporate office for Galderma’s operations in India is:

Galderma India Pvt. Ltd. (Formerly Nestlé Skin Health India Pvt. Ltd.)
Lotus Corporate Park, D Wing
Goregaon (East)
Mumbai, Maharashtra 400063
India

Phone: +91 22 4033 1818
Fax: +91 22 4033 1807

Practical Tip: For couriers or official mail, it’s advisable to call ahead and confirm the specific department or recipient name. For general inquiries, the customer care number is more efficient than postal mail.

2. Customer Care & General Inquiry Channels

For consumers with questions about Cetaphil or other skincare products:

  • Primary Helpline: +91 22 4033 1818 (Operational during standard business hours, Monday to Friday).
  • General Inquiry Email: info.india@galderma.com
  • Website Contact Form: The most structured way to reach them is via the Global Contact Us page (https://www.galderma.com/contact-us). You can select your region (India) and the nature of your query.

Common Issues Resolved Here:

  • Where to buy authentic Cetaphil products?
  • Understanding product ranges and benefits.
  • Reporting a suspected counterfeit product.
  • Feedback or complaints about a purchase.

3. Medical & Professional Inquiries

Healthcare professionals (dermatologists, clinics, hospitals) have dedicated channels:

  • Regulatory & Medical Affairs Email:REGULATORY.GALINDIA@GALDERMA.COM
    • This is critical for clinical trial information, medical documentation, and regulatory submissions.
  • Professional Contact: The website has a dedicated section “For Healthcare Professionals” (https://www.galderma.com/healthcare-professionals-and-customers), which may require registration or login for detailed resources.

4. Investor Relations & Business Partnerships

For financial reports, investor queries, or partnership opportunities:

  • Global Investor Website: https://investors.galderma.com
  • This site hosts the Annual Report 2024, financial presentations, and latest updates. For India-specific investor queries, contacting the corporate office via phone or the global contact form is recommended.

5. Careers & Job Opportunities

To explore career options or apply for jobs:

  • Official Careers Portal: https://www.galderma.com/careers
  • All open positions in India are listed here. Do not send resumes to generic email IDs. Always apply through the official portal to ensure your application is processed and to avoid recruitment scams.

6. Galderma India on Social Media

While Galderma India may not have standalone social media handles for customer service, the global brand is active on platforms like LinkedIn for corporate news. For product-related queries (like Cetaphil), it’s best to use official contact channels rather than social media for a guaranteed response.

Step-by-Step Guide to Resolve Your Query

Follow this flowchart to ensure your query reaches the right department quickly:

  1. Identify Your Query Type: Are you a consumer, doctor, investor, or job seeker?
  2. Choose the Correct Channel:
  3. Prepare Your Details: Have relevant information ready—product batch number, previous correspondence, your professional credentials (if an HCP), or application reference number.
  4. Be Patient and Follow Up: Allow 2-3 business days for an email response. Note the date and name of the person you spoke to on a call.

Frequently Asked Questions (FAQ)

Q1: What is the official Galderma India customer care number?
A: The main customer care and general inquiry number is +91 22 4033 1818.

Q2: Where is Galderma India’s head office located?
A: The corporate office is at Lotus Corporate Park, D Wing, Goregaon (East), Mumbai, Maharashtra 400063.

Q3: How can I report a side effect or get medical information on a Galderma product?
A: Healthcare professionals should contact the regulatory team directly at REGULATORY.GALINDIA@GALDERMA.COM. Consumers should report any adverse effects to their doctor, who can then liaise with the company.

Q4: I want to buy Cetaphil products wholesale or partner with Galderma. Whom do I contact?
A: Business-to-business (B2B) or partnership inquiries should be directed through the official Global Contact Us form on the website, selecting the relevant option for business inquiries.

Q5: How can I verify if my Cetaphil product is authentic?
A: Purchase only from authorized pharmacies and reputed online platforms. If in doubt, contact customer care at info.india@galderma.com with the product’s batch number and photos.

Q6: Does Galderma India have a WhatsApp number for support?
A: No, there is no official WhatsApp support number listed by Galderma India for customer service. Rely on the official phone and email channels.

Q7: Where can I download the Galderma Annual Report or CSR report?
A: The Annual Report 2024 and other publications are available in the “Investors” section (investors.galderma.com) and the “Library” (https://www.galderma.com/library) on their main website.

Disclaimer: The contact information provided in this article is sourced from Galderma’s official website and regulatory filings for accuracy. Phone numbers and procedures are subject to change by the company. For the absolute latest details, always refer to the official Galderma India website: https://www.galderma.com/in/.

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